NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!

(a) Returns of electrical items are strictly prohibited.

(b) If the Customer wishes to return any goods (except electrical goods) to the Company, a returns reference number must first be obtained from the Company and the items returned in accordance with the requirements of the Company. Any items returned to the Company without such a returns reference or otherwise contrary to the Company’s requirements will be re-despatched to the Customer at the Customer’s cost. All returns must be made within 7 working days of despatch of the order.

(c) With respect to the provisions of this clause, the Company will take no action nor will it provide the Customer with a credit until the items are back with Company and have been subject to an examination. Such an examination will include inspection of the original packaging and Customer’s invoice.

(d) All damages and/or shortages must be reported in writing (including facsimile within 3 working days of parcel receipt in order to sustain a valid claim.

(e) Return carriage charges cannot be accepted by the company unless such charges have been expressly agreed by the Company prior to the return of goods.